Terms and Conditions
Public Charging Product - General Terms and Conditions(opens in a new tab)
Terms of Use
Terms of Use for the JOYA App and the Customer Portal(opens in a new tab)
Compliance
Compliance Reporting Portal
Those wishing to report concerns have the option of submitting their reports to the compliance department of our parent company, Energie 360° AG, via an externally hosted reporting portal on a web platform. Reports may be submitted either by providing your name or anonymously. In the case of an anonymous report, neither the Compliance team processing the report nor the platform operator can in any way determine the identity of the whistleblower.
The reporting portal serves compliance purposes and is not a platform for personal complaints. For feedback on our products and services, please feel free to contact our customer service department.
Thank you for your support.